Real-time video analytics
for demand-driven cleaning.
Real-time video analytics and demand-driven insights moved an Australian airport from fixed cleaning schedules to intelligent, needs-based operations across 60+ bathrooms.
Fixed-interval cleaning didn’t fit real passenger flows.
The airport operates 60+ bathrooms across domestic and international terminals, servicing millions of passengers annually. Fixed-interval cleaning schedules didn’t account for real-time variability driven by flight schedules, peak periods, or passenger flows — creating unnecessary labour cost, resource waste, and missed service opportunities.
From CCTV feeds to operational decisions.
Video feeds from bathroom entrances were processed in real-time using bespoke machine-learning models — surfacing foot traffic, dwell times, and usage patterns through interactive dashboards and operational alerting.
Real-time utilisation measurement
Video analytics accurately measured passenger counts, peak usage periods, and hourly demand patterns for individual bathrooms.
Dynamic cleaning insights
Usage data translated into actionable recommendations supporting needs-based cleaning schedules rather than fixed intervals.
Schedule adherence monitoring
Beacon-based cleaner tracking integration demonstrated the ability to measure cleaning timeliness and identify deviations.
Operational dashboards & alerts
Live and historical views of bathroom usage, predicted demand, cleaning adherence, and customer feedback — with configurable alerts for high occupancy, missed events, and negative feedback.
Existing CCTV, reused. Bespoke ML, built for purpose.
The solution layered real-time video analytics and bespoke ML models onto the airport’s existing CCTV estate — eliminating new hardware investment while unlocking real-time operational visibility. IoT beacons added cleaner tracking and adherence measurement.
From reactive cleaning to demand-driven operations.
Passenger satisfaction
Cleaning aligned to actual demand — improving the experience during peaks.
Labour cost
Right-sized cleaning effort by need rather than fixed schedule.
Resource waste
Consumables and effort reduced by avoiding low-demand cleans.
Scalable across terminals
PoC foundation validated for expansion across the full bathroom estate.