Data-driven decisions for smarter operations
and exceptional guest experiences.
A modern Snowflake data platform unifying a major Australian hospitality and tourism group's guest, retail, and property operations — replacing siloed systems and manual reporting with trusted, governed data and Power BI self-service analytics.
Siloed systems and manual reporting at scale.
A major Australian hospitality and tourism group operates across hotels, retail, and property management — supported by fragmented systems and manual processes. PMS, POS, Finance, and Workforce systems sat in silos with no central data warehouse. Reporting was heavy on manual effort and duplication, integrated insight and forecasting were limited, operational teams lacked the tools and literacy to act on data, and growing complexity across multi-channel sales, multiple properties, and diverse guest experiences demanded a scalable platform.
Foundation first. Then business value.
A two-phase Snowflake build — start with a Bronze foundation powered by a metadata-driven ingestion framework, then layer Silver/Gold conformed data, KPIs, and Power BI self-service reporting on top.
Phase 1 — Bronze foundation
Built a metadata-driven ingestion framework on Snowflake and onboarded the key source systems: PMS (~20 objects), UKG (~220 objects), and F-One/TechOne Finance (~150 objects) — with automated, monitored pipelines, governance, and data-quality controls.
Phase 2 — Silver/Gold business model
Stood up an integrated, governed Silver/Gold data model — conforming data with business rules, KPIs, and data-quality checks so analytics consumers can trust the numbers.
Power BI reporting
Delivered up to 10 Power BI reports for Workforce Planning and Hotel Operations — built on the Gold layer so KPIs stay consistent across the business.
Self-service enablement
Enabled self-service analytics for staffing, planning, and operational decisions — giving operational teams the data tools and confidence to act without going through analysts.
Snowflake + Azure + Power BI — modern, secure, scalable.
A medallion architecture on Snowflake — Bronze raw, Silver conformed, Gold curated — combined with Azure infrastructure and Power BI self-service reporting. Designed for governed, future-ready hospitality analytics.
Single source of trusted data.
Operations and guest experience uplifted.
Trusted, governed data
A single source of trusted, governed data across hospitality, tourism, retail, and property operations.
Faster reporting & forecasting
Faster, more accurate reporting and forecasting replacing heavy manual effort and duplication.
Workforce planning uplift
Improved workforce planning and labour efficiency across multiple properties.
Better guest experience
Operational excellence powered by trusted analytics — and a scalable platform ready for future innovation and growth.