Airport security scanner performance —
design flaw uncovered.
Computer vision evidence resolved an airport-vendor dispute by proving conveyor-tray stoppages were a scanner design issue, not staffing — supporting a 30% throughput uplift and 100% SLA compliance after the fix.
Vendor said staffing. Airport said design. Nobody had proof.
As the airport approached a contract renewal with its equipment vendor, significant concerns arose regarding the scanners' ability to meet required SLAs. The conveyor trays feeding the scanners were stopping 37.89% of the time, creating persistent bottlenecks. The vendor attributed delays to insufficient analyst staffing; the airport argued the equipment design was the choke point. Without objective evidence, the dispute couldn't be resolved.
Time-stamp the workflow. Let the evidence decide.
Eye4.ai connected to existing CCTV cameras around the security scanning lanes and monitored the entire workflow — baggage flow, conveyor stoppages, and the timing between image generation and analyst review. The analytics revealed a design flaw, not a staffing one: the image-to-analyst time was longer than the bag-to-decision time. More analysts would not have fixed it — the conveyor belt was simply too short.
Workflow timing capture
Computer vision measured baggage flow, conveyor stoppages, and image-to-analyst timing across the security lanes.
Root-cause analysis
Analytics showed image-delivery time exceeded bag-to-decision time — adding analysts wouldn't resolve it.
Design fix validation
Increasing the conveyor belt length eliminated forced stoppages and unlocked throughput.
SLA recovery
Post-fix measurements confirmed 100% SLA compliance — strengthening the airport's negotiating position.
CCTV-grade evidence. Vendor-grade weight.
Eye4.ai's CCTV-based workflow analytics turned a he-said/she-said dispute into time-stamped, objective evidence — strong enough to justify a hardware change and reset SLAs.
The dispute, settled.
The SLA, met.
Throughput increase
Forced stoppages eliminated after the conveyor belt was lengthened.
SLA compliance
All scanner SLA requirements met after the design change.
Vendor accountability
Time-stamped evidence strengthened the airport's negotiating position.
Process efficiency
Baggage security process throughput materially improved.